The Interplay of Emotional Intelligence and Diversity (EID):

IN THE CLASSROOM AND IN BUSINESS

Published in ALFN’s WILLed Spring Edition publication.

Emotional intelligence, emotional quotient, or EI/EQ, varies by person and organization, impacts all people and can be learned. Journalist Daniel Goleman was a science reporter at the New York Times in 1990 when he read an academic journal article by two psychologists, John Mayer, and Peter Salovey, who discussed the concept of “emotional intelligence.” EI encompasses interdependent competencies of self-awareness and responsiveness to others, expanding into empathic perception of others’ feelings, appropriate response to the feelings of others with empathy, and managing or assisting others in managing emotional responses1. Goleman authored the seminal book in 1995, Emotional Intelligence: Why it can matter more than IQ (1995), coalescing various scientific findings, including recent research in the field of affective neuroscience, which explores how emotions are regulated in the brain.